Privacy Policy

Effective date: December 3, 2025

This Privacy Policy describes how Amroze Delivery App ("we", "our", or "us") collects, uses, shares, and protects information obtained through our mobile application and related services (collectively, the "Service"). By using the Service you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information necessary to provide and improve the Service, including:

  • Account Information: If you sign in with Google, we receive basic profile information (name, email address, profile picture) provided by Google based on the permissions you grant.
  • Location Data: To provide delivery services we collect precise location data (GPS) when you request delivery, track orders, or use location-based features. You may be prompted to grant location permissions through your device.
  • Contact and Address Information: Delivery addresses, phone numbers, and other contact details you provide when placing orders.
  • Order and Payment Information: Order history, items ordered, and payment transaction identifiers. We do not store full payment card data on our servers unless you explicitly provide it and consent to storage; where applicable, payment data is handled securely by our systems.
  • Device and Usage Data: Device model, operating system version, app settings, crash reports, analytics, and diagnostic data.
  • Communications: Messages you send to our support team and in-app communications related to orders.

2. How We Use Your Information

We use collected information for purposes including:

  • Providing and personalizing the Service, processing orders, and delivering to the correct location.
  • Authenticating users who sign in with Google and maintaining your account.
  • Sending order confirmations, delivery updates, and important notices.
  • Improving and analyzing the Service, troubleshooting issues, and preventing fraud.
  • Complying with legal obligations and responding to lawful requests.

3. Sharing and Disclosure

We do not use third‑party service providers for core app functionality other than Google for authentication (Google Sign‑In). We only share personal information when necessary to provide the Service or when required by law. Examples include:

  • Delivery Partners: Information required to fulfill an order (such as delivery address and contact number) may be shared with the courier or restaurant handling the delivery. These parties act on our instructions for the purpose of completing your order.
  • Legal Requirements: If required by law, in response to legal process, or to protect rights, property, or safety.
  • Business Transfers: If Amroze Delivery App is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

4. Google Sign‑In

If you choose to sign in using Google Sign‑In, we receive certain information from Google (such as your name and email) based on the permissions you grant. You can manage connected apps and revoke access via your Google Account settings. We use this information to create and manage your account and personalize the Service.

5. Location and Background Location

Location data is essential for order pickup, delivery, and estimating arrival times. We request location access from your device and will only access location information to the extent necessary for the Service. You can disable location permissions in your device settings, but doing so may limit functionality (for example, order tracking).

6. Retention

We retain personal information as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for a period consistent with legal and business needs.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure — we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including access, correction, deletion, restriction of processing, and portability. To exercise these rights or make requests, contact us using the details below. We may require verification before fulfilling requests.

9. Cookies and Tracking

We may use cookies, local storage, and similar technologies to operate and improve the Service and to analyze usage. Mobile apps may use device identifiers for analytics and debugging purposes where permitted.

10. Third‑Party Links and Services

The Service may contain links to third-party websites or integrations (for example, Google services). Aside from Google Sign‑In, we do not integrate other third‑party services for core app functionality. We are not responsible for the privacy practices of external sites — review their privacy policies before providing personal information.

11. International Transfers

Your information may be processed and stored in countries other than your own. We will take appropriate steps to ensure an adequate level of protection when transferring personal data across borders.

12. Children

The Service is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we collected information from a child in violation of law, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes we will provide notice through the Service or by other means. The "Effective date" at the top indicates when the policy was last updated.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact us at:

Amroze Delivery App
Email: privacy@amrozeapp.com
Address: 6th road, Rawalpindi

By using Amroze Delivery App you acknowledge that you have read and understood this Privacy Policy. Last updated: December 3, 2025.